We are here to help.

If you have any questions, problems, comments or just want to say "Hi!" do not hesitate to contact us. It’s one more way that we can learn how to best satisfy your needs.

Please consult the following sources of information before contacting us:

Help Us Help You — READ THIS, IT IS IMPORTANT

We deal with a multitude of software and hardware configurations. To help in diagnosing your problem please include as much information about your system as possible when you contact support. We'll ask them anyway, so including it will save time for both of us.

When the app has a built-in problem reporting facility, we expect you to use it. The Mark II Artist's Viewfinder, ALPA eFinder II, Kuuvik Capture and Mac and iOS versions of ShutterCount has it.

With other apps and on Windows please provide the following information:

In all cases you must include a detailed problem description complete with the steps you tried to accomplish a task, as well as any error messages that might appear. "DOES NOT WORK" IS NOT AN ACCEPTABLE DESCRIPTION. Screen shots illustrating the issue are also invaluable in resolving your problem. So please include them.

Support is offered in English only and during normal business hours. We provide no support for third party software and hardware.

We reserve the right to refuse service to anyone who has a bad attitude as well as to anyone who attempts to abuse our systems or licensing components.

By contacting us you indicate that you accept our Feedback and Idea Submission Policy.

Product Support

E-mail: support@direstudio.com

General Information and Inquiries

E-mail: info@direstudio.com