Refund Policy

You can return a product to DIRE Studio for a refund if you meet the following conditions:

• You make your return request within 30 days of receiving your product.
• The product does not work as advertised and DIRE Studio was unable to resolve your issue.
• You have deactivated and uninstalled the product. DIRE Studio does not process a refund unless all copies of the software have been deactivated.
• You purchased directly from DIRE Studio. To return a DIRE Studio product purchased from a reseller (such as the App Store or Mac App Store), contact your reseller.
• Your product is eligible for return.

Products not eligible for return include:

• Not-for-resale (NFR), pirated, OEM bundled, trial, or free-of-charge products.
• Products purchased from individuals, unauthorized online resellers, or online auction sites (such as eBay or Amazon Marketplace).
• Products downloaded from an online reseller.
• Products, or versions of products, that DIRE Studio no longer distributes or supports.
• Products meeting the refund limitation criteria set forth in the product's end user license agreement.

Original shipping and handling charges are not refunded.